Complaints and returns - this is how it works:

Please fill out the enclosed return receipt carefully.

All information is voluntary.

Failure to complete the form will not affect your consumer rights, but will make it more difficult to process the return.

Our General Terms and Conditions apply:   https://shop.deesse.com/terms

1. Packing

 Please take the time to carefully pack the items to be returned. Remove old labels and barcodes from the shipping box.

2. Fill in the return voucher and put it in the parcel

3. Address parcel to

From Germany or EU

to:

Déesse International GmbH

Keltenring 14

D-82041 Oberhaching

or

From Switzerland

to:

Déesse AG

Industriestrasse 10

CH - 8618 Oetwil am See

and drop off at the post office.

After successful processing of the return, we will send you an e-mail and, provided all requirements are met (cf. our terms and conditions), refund to the means of payment used for the purchase or to the means of payment mentioned below.

If sealed goods are opened or if there are traces of use, we are entitled in the case of a revocation (return without reason) under certain circumstances to refuse the rescission of the contract completely or to charge for the reduction in value.

Please note our information on this in the cancellation policy and in § 4 of our General Terms and Conditions.

Return receipt

Last name / First name          ____________________________________

Invoice or order number:        ____________________________________

IBAN:                                     _____________________________________

__________________________________________________________________________

Complaint (defect / damage)

The costs for the return shipment will be reimbursed if necessary in the event of a defect.

Reference number                  Description of defect/damage

_____________                      ____________________________________

_____________                      ____________________________________

_____________                      ____________________________________

_____________                      ____________________________________

_____________                      ____________________________________

_____________                      ____________________________________

_____________                      ____________________________________

_____________                      ____________________________________                                   

__________________________________________________________________________

Cancellation / return (see cancellation policy)

The costs for the return shipment are to be borne by you.

Reference number       Qty     Article description

_______________        ___    ____________________________________

_______________        ___    ____________________________________

_______________        ___    ____________________________________

_______________        ___    ____________________________________

Notes:

Please send the goods sufficiently stamped. We will charge you the additional costs for returns with insufficient postage.